1.1. Insurance premium is not included in the goods cost. It is recommended to get the goods insured before dispatch. Contact your sales representative for goods insurance assistance.
 

1.2. Claims for defects as a result of the shipping process handled by the CUSTOMER are not covered under the ALUMINR warranty. ALUMINR is not responsible for a CUSTOMER’s own or third-party freight damage and claim. In these cases, ALUMINR is committed to finding a suitable solution with the CUSTOMER.
 

1.3. Should visible (on the outer crates) or concealed damage occur in transit, immediately notify the delivering carrier with initial notification of intent to file a claim. Failure to report, or to provide a written claim for any damage or loss within 2 working days of the delivery will automatically release ALUMINR from any liability for damage sustained in transit cargo.
 

1.4. Should visible damage occur on the outer packaging, in transit, do not open the crates/palettes until the Insurance company Surveyor is appointed, and immediately notify Aluminr’s sales representative of the scenario.
 

1.5 In the case of EXW shipping, ALUMINR is not liable for damage sustained in transit cargo. In the case of DAP/DDU/DAT shipping, please note that before signing the merchandise delivery document, the CUSTOMER is required to confirm if the package has any perceptible damage. If damages are perceptible on the package, the CUSTOMER should mention “subject to verification” in order to safeguard any eventual damages to the merchandise and file a claim under the insurance policy.
 

1.6 The CUSTOMER may claim warranty on defects that result from mishandling in the shipping process, up to 2 working days after receiving an order. As a result, the CUSTOMER is advised to check and photograph all pieces ordered upon their arrival. All claims related to shipping must be accompanied by the signed POD, photographic or video evidence that supports the client’s complaint, in which all the products, correspondent crates and/or boxes and issues claimed are clearly shown, and a written detailed description.
 

1.7 Proving that any damage in the piece caused by quality requires replacement, ALUMINR compromises to exchange the damaged part or complete product(s) within a period agreed with the CUSTOMER. It is mandatory that ALUMINR collects the damaged part or complete piece(s) to replace them with new one(s).